This website is run by mua Group and this accessibility statement applies to muagroup.co.uk.

We want everyone who uses our website to be able to find, read and understand our content. For example, this means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader.

We also try to make the website text as simple as possible to understand.

You can also use the accessibility features on your computer to change settings and customise our website to best suit your needs. You can find advice on AbilityNet to make your device easier to use.

How accessible this website is

The Web Content Accessibility Guidelines (WCAG) are a set of recommendations designed to make websites accessible for everyone, including people with disabilities.

Our website has been designed and developed with the WCAG 2.2 AA accessibility guidelines in mind, and we continue to review and improve accessibility wherever possible.

We know some parts of this website are not fully accessible:

  • Some of our older PDF documents are not fully accessible to screen reader software
  • We cannot guarantee the accessibility of links to websites or software that we do not own or manage
  • We use the third-party tool Google reCAPTCHA, which is not fully accessible.

Feedback and contact information

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us with details of the problem.

Other accessible channels and services

As well as making sure our website is accessible, we also want to make sure our other communication channels and services are accessible and inclusive.

Our Priority Services Register

Our Priority Services Register helps us look after households who have extra communication, access or safety needs.

We can provide information in alternative formats, such as large print or braille.

You can find out more and register for our free service on our website.

Contacting us through Relay UK

If you are deaf, have hearing loss or are speech impaired, you can report a gas emergency by contacting the National Gas Emergency Service through the Relay UK app or by dialling 18001 0800 111 999 on your textphone.