If we’re your network operator and you’ve been without electricity or gas, you may be eligible for compensation.
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Compensation for mua customers
You may be eligible for compensation for the time you were without electricity or gas. The compensation payment you will receive is set by our regulator Ofgem.
If your home had a power cut for more than 12 hours or you’ve been without gas for more than 24 hours, you may be eligible. You can find more details on Ofgem’s website.
Once you’ve checked that we’re your network operator, please complete our short form to make a claim. If you’re eligible, we’ll make the payment directly into your bank account.
If you’d prefer to share your details with us by email, you can download a copy of our application form and send that to us at care@muagroup.co.uk.