Electricity Emergency

105 or 0800 011 4193

To report a power cut, call 105 or 0800 011 4193. You can also call these numbers to report damage to electricity cables or substations.

Gas Emergency

0800 111 999

Call the National Gas Emergency Service on 0800 111 999 immediately if you smell gas or damage a gas pipe. If you are deaf, have hearing loss or are speech impaired, dial 18001 0800 111 999 on your textphone or use the Relay UK app.

Water Emergency

0800 011 4193

If you've got no water, have an issue with your water quality or need to report a leak, call us on 0800 011 4193. If you’ve got a question about your water bills, call our Billing team on 0333 009 5219.

Send us a message

Please fill in our contact form and our team will be in touch shortly.  

Alternatively, you can call us on 0800 011 4193. 

    Network status updates

    Search and track live power cuts, as well as check for updates about planned maintenance on our electricity and gas networks in your area.

    Find out more

    Priority Services Register (PSR)

    Our free service provides extra communications to households who may particularly struggle without electricity, gas or water during planned work or in an emergency.

    Find out more

    Complaints procedure

    Standards of service

    We’re committed to doing our best by the households and businesses we serve.

    If you’re unhappy with our service, please let us know as soon as possible so we can try to make it right. You can find our complaints procedure in our codes of practice.

    View our codes of practice