How we can help
Changing your electricity or gas supply
As your utility network operator, we can support you if you need to change your electricity, gas or water supply.
Upgrading your supply
Do you need to increase your capacity to power new equipment or electrify your site?
Diverting your supply
Do you need to divert electricity cables or relocate gas or water pipes to make way for new development?
Reducing your capacity
Do you want to reduce the capacity of your existing electricity supply?
Disconnecting your supply
Do you no longer want a connection to our network or want to temporarily isolate your supply?
Get in touch
Whatever changes you need to make to your supply, we’re here to help.
Let us know more about your requirements and our team will guide you through the changes you need.
When you get in touch, please let us know your site address as well as the MPAN or MPRN number if you know it.
FAQs
Help and advice
We’re changing from gas heating to heat pumps. How can we increase electricity capacity at our site?
We’re helping schools, leisure centres and local authorities to decarbonise their sites by increasing electricity capacity to allow for low carbon alternatives. Contact us to discuss your heat decarbonisation plans.
How can I get more power at my site for solar panels or battery storage?
If you want to install solar panels, EV chargers, battery storage or other low carbon technologies at your site, you may need to increase capacity of your electricity supply. Get in touch with our team and we can discuss your capacity options.
We’ve changed our operations and we’re not using as much electricity. Can we reduce our capacity?
If you’re using less electricity than your Maximum Import Capacity (MIC), you can request a capacity decrease. Contact us with your site address and MPAN (Meter Point Administration Number) to discuss your circumstances.
Can you temporarily isolate my supply while we work on the equipment at our site?
We can temporarily de-energise your supply to allow your engineers to safely work on your equipment. Get in touch if you need a temporary isolation and we’ll arrange that for you.