General enquiries

Whether you’ve got a general enquiry or would like to share feedback about our services, we’d like to hear from you.

Please email us and our team will be in touch shortly. Alternatively, you can call us on 0800 011 4193.

In an emergency, please call us:

Power cut? Call 105 or 0800 011 4193

To report a power cut or damage to electricity cables or substations, call 105 or 0800 011 4193.

Smell gas? Call 0800 111 999

To report a smell of gas or damage to a gas pipe, call the National Gas Emergency Service on 0800 111 999.

If you are deaf, have hearing loss or are speech impaired, you can contact the National Gas Emergency Service through the free Relay UK app or by dialling 18001 0800 111 999 on your textphone.

Water issue? Call 0800 011 4193

If you've got no water, have an issue with your water quality or need to report a leak, call us on 0800 011 4193.

If you’ve got a question about your water bills or need help setting up a direct debit, call our Billing team on 0333 009 5219.