About us

What we do for you

We’re an independent electricity network operator, also known as an IDNO. We deliver electricity to your home through our network of cables.

As mua Electricity Limited, we’re licensed by the energy regulator Ofgem to own and maintain electricity distribution networks nationwide. 

You pay your energy supplier for the electricity you receive from us. You can change your supplier at any time without contacting us. Regardless of which energy supplier you choose, we’ll always deliver electricity to your home safely and reliably.  

Are we your network operator?

We operate electricity networks powering homes and businesses nationwide. If you’re not sure whether we’re your network operator, you can use our postcode checker to find out.

Check your postcode

Help and advice

How can we help you?

We’re here to help with any questions you might have about your electricity supply.

Need help in a power cut?

Call 105 or 0800 011 4193 to report a power cut and read our advice on what to do.

Want to know your MPAN?

Your Meter Point Administration Number (MPAN) identifies the electricity connection at your home.

Need to move your meter?

If you’re extending or renovating your home, we can help if you need to change your meter location or electricity supply.

Installing solar panels?

Get in touch if you want to start exporting from your solar panels, install a heat pump or connect an EV charger.

Priority Services Register

Extra help for vulnerable households

It’s not easy being without your electricity supply during a power cut. For some people, such as those with health conditions, it’s even harder.

Our Priority Services Register helps us provide extra communications to households who may particularly struggle without their electricity supply during planned work or in an emergency. 

You can join our free PSR if you or someone in your household: 

  • are blind or partially sighted 
  • are deaf or have hearing loss 
  • are over 65 
  • have a child under 5 
  • are disabled or chronically sick 
  • have a long-term physical or mental health condition 
  • depend on electricity for medical equipment 
  • have extra language or communication needs 
Find out more