An emergency gas engineer will arrive within an hour – or two hours if you’ve turned your gas supply off at the meter.
The engineer will carry out safety checks and won’t leave your home until the situation is safe.
What to do
If you smell gas
If you smell gas, damage a gas pipe or are worried about gas safety, call the National Gas Emergency Service immediately on 0800 111 999.
If you are deaf, have hearing loss or are speech impaired, you can contact the National Gas Emergency Service through the free Relay UK app or by dialling 18001 0800 111 999 on your textphone.
The National Gas Emergency Service operates 24/7 and all calls are free.
As well as calling the National Gas Emergency Service, follow these six steps:
Step 1
Open all doors and windows
Step 2
Turn off your gas supply at the meter, except if your gas meter is in the cellar or basement
Step 3
Turn off your gas appliances until the gas engineer has checked they’re safe
Step 4
Put out any candles and naked flames, and don’t light any matches or smoke
Step 5
Don’t turn any electrical switches on or off, as this could ignite a gas leak
Step 6
Wait outside or with a neighbour for the emergency gas engineer to arrive