The regional electricity network operator needs to temporarily turn off power in your area for essential maintenance on the network.

Network status Affected postcodes Duration
Planned power cut

Ref: MUA0001045-PO1

Affected postcodes

CM1 3RU

Duration

Estimated

From: Thursday 24 July 2025 - 9.00am

To: Friday 8 August 2025 - 4.00pm
Planned power cut

Ref: MUA0001045-PO1
CM1 3RU

Estimated

From: Thursday 24 July 2025 - 9.00am

To: Friday 8 August 2025 - 4.00pm
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Compensation

Guaranteed Standard payments

We always strive to go above and beyond for our customers. This includes meeting Guaranteed Standards of Service, required by Ofgem.

If you’re without electricity for more than 12 hours, you’re entitled to a payment. You can find out more about the Guaranteed Standards in our Code of Practice. If you believe you’re eligible for a payment, please complete our compensation form.

Compensation formCode of Practice

Priority Services Register

Extra help for vulnerable households

It’s not easy being without your electricity supply during a power cut. For some people, such as those with health conditions, it’s even harder.

Our Priority Services Register helps us provide extra communications to households who may particularly struggle without their electricity supply during planned work or in an emergency.

You can join our free PSR if you or someone in your household:

  • are blind or partially sighted
  • are deaf or have hearing loss
  • are over 65
  • have a child under 5
  • are disabled or chronically sick
  • have a long-term physical or mental health condition
  • depend on electricity for medical equipment
  • have extra language or communication needs
Find out more

FAQs

Help and advice

What should I do during a power cut?

Whether you’ve had a sudden power cut at home or if you want to know how to prepare, read our power cut guide to find out what to do in a power cut.

I need extra help to stay safe and well in a power cut. Can you help?

We know it’s harder for some people to be without electricity, for example, if you have a health condition or young children. If you’ve not already joined our Priority Services Register, please get in touch with our team.

I rely on electricity to power medical equipment. What do I do?

If you rely on electricity to power equipment such as a feeding pump or nebuliser, it’s important you have a contingency care plan in place with your medical professional. If you’re not sure of your plan, please speak with your carer or doctor.

I have to keep medication in my fridge. What do I do in a power cut?

Power cuts are usually short and a closed fridge will stay cold for up to four hours. Keeping your fridge closed during the power cut will help preserve your medication.

Can I claim compensation for the power cut?

If you’re without electricity for more than 12 hours, you’re entitled to a payment in line with our Guaranteed Standards of Service. You can find full details in our Code of Practice.