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The PSR

What is the Priority Services Register?

The Priority Services Register (PSR) is our free service to provide extra communications to households who may particularly struggle without their electricity, gas or water supply during planned work or in an emergency.

By joining the Priority Services Register, we can let you know in advance if we ever need to interrupt your supply to carry out maintenance. We would also make every effort to keep you informed in the event of an unplanned interruption. 

With your permission, we’ll share your information with your gas and electricity supplier so they can also provide you with priority services. You may also be able to receive extra support from your water company by contacting them directly, if that’s not us.  

Priority Services Register

Extra help for vulnerable households

It’s not easy being without your electricity supply during a power cut. For some people, such as those with health conditions, it’s even harder.

Our Priority Services Register helps us provide extra communications to households who may particularly struggle without their electricity supply during planned work or in an emergency.

You can join our free PSR if you or someone in your household:

  • are blind or partially sighted
  • are deaf or have hearing loss
  • are over 65
  • have a child under 5
  • are disabled or chronically sick
  • have a long-term physical or mental health condition
  • depend on electricity for medical equipment
  • have extra language or communication needs

Eligibility

How do I join the Priority Services Register?

You can sign up for our Priority Services Register for free by completing our online registration form.  

You can also fill in the form for someone else, if you care for a friend or family member who could benefit from joining the PSR but is unable to apply themselves. 

If you need our help to complete the form, please call us on 0800 011 4193. 

Data protection

How we’ll use your data to provide you with priority support

When you register for the Priority Services Register, we’ll keep all the information you’ve given us confidential. 

To provide you with priority support in an emergency or power cut, we may need to pass your details to a selection of third parties working on our behalf. This could include engineering teams and emergency services. 

We’ll never use your personal information for marketing purposes. 

With your consent, we can pass your details on to your energy supplier and your electricity and gas network operators (if that’s not us) who may also offer priority services that you can benefit from. 

You can find more information about how we use your data in our Privacy Policy.

Join our Priority Services Register

It’s quick and easy to join our free Priority Services Register by filling in our short online form.

Sign up today