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Hosepipe ban for Egham residents

Hosepipe ban for Egham residents

Name: mua
Address: Hiview House, Highgate Road, London, NW5 1TN, UK
Telephone: 0800 011 4193

20 July 2026

Weeks of record-breaking hot and dry weather, and exceptionally high demand, have put extra strain on water supplies in parts of the UK.

To help make sure there’s enough drinking water for everyone, and that our rivers and wildlife are protected, some regional water companies have introduced temporary hosepipe bans. These hosepipe bans, also known as temporary use bans, are impacting some of our customers too.

Is there a hosepipe ban in my area?

A hosepipe ban will be in place for our mua Water customers in the following postcodes from Monday 27 July:

Maple Croft, Egham TW20 8HY – Affinity Water Central region

What does the hosepipe ban mean for me?

If you live in an area with a hosepipe ban, you must not use hosepipes, sprinklers or automatic irrigation systems for any of the following:

Watering the garden

Cleaning your car, van, bike or boat

Filling your paddling pool, hot tub or swimming pool

Filling your pond or water fountain

Cleaning windows or walls at home

Cleaning the paths, patio or decking around your home

You can still use a watering can or bucket for all the above, and you can use water from your water butt or grey water too. You can find full details of the restrictions and exemptions in our legal notice.

What if I’m on the Priority Services Register?

If you’re on the Priority Services Register, have a Blue Badge or are on our WaterSure tariff for medical reasons, you’re exempt from the hosepipe ban. We would still encourage you to use water mindfully during the hosepipe ban and save water where you can to help prevent the situation from getting worse.

How will I know when the hosepipe ban is over?

We’ll let you know when the hosepipe ban is over. You can also find more information on your regional water supplier’s website: Affinity Water.

In the meantime, thank you for your help in protecting water supplies for everyone in your area.

FAQs

Help and advice about the hosepipe ban

Water supplies are stretched in some regions more than others. In some regions, the reservoir and groundwater levels are particularly low, so the hosepipe ban is needed. In other areas, levels are a little higher and there’s currently no need for a hosepipe ban.

Even if there’s no hosepipe ban where you live, we’d encourage you to follow our simple water-saving tips this summer.

If you’re on the Priority Services Register, have a Blue Badge or are on our WaterSure tariff for medical reasons, you’re exempt from the hosepipe pipe.

If you’re not already registered on our Priority Services Register, but would struggle without using your hosepipe, please contact us so we can add you to our free register.

Swapping the hose for a watering can really does make a big difference. It can save as much as 150 litres of water, which is the same as two baths! Other water-saving tips for the warm weather include:

Keeping a jug of water in the fridge to save you running the tap for cold water
Covering up the paddling pool instead of refilling it each time
Watering your plants early in the morning or late at night when it’s cooler

We need a lot of rain to bring ground water and reservoir levels back up to normal for this time of the year. That’s why it’s so important to keep saving water even if we do get a bit of rain over the summer.

As an Ofwat-regulated water company, we’re able to enforce hosepipe bans under Section 76 of the Water Industry Act 1991, as amended by the Flood and Water Management Act 2010.

If you use a hosepipe without permission during the ban, it is a criminal offence and you could be fined.

We trust that everyone will use water responsibility during the ban and we’re not encouraging customers to report their neighbours. If we become aware of any breeches, we may get in touch to remind customers about the restrictions.

You can read the full terms and conditions of the restrictions in our legal notice of the hosepipe ban.

We work hard all year round to ensure leaks on our network our minimal. All households on our networks have smart meters and this is key to helping us identify leaks in customer homes.

If you spot a water leak near your home or on our network, please report it to us by calling 0800 011 4193.

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